Why should I choose Gosling International?
How do I contact Gosling International?
How long does it take for my account to be activated?
What account types and services can I apply for online?
What are your counseling fees?
Are there any special counseling plans for high-volume clients?
What are Gosling International's account keeping fees?
What types of payment options are available?
Is counseling confidential?
How long should I continue counseling?
Do you do home visits?
Can
I pay for just one session and then convert that to a prepaid
consultation plan later by
paying more money later to make up the difference?
If
I pay for a prepaid Consultation Plan A and later on decide
I need more sessions, can I then pay more to extend to a
Plan B, for example?
Do you charge for cancellation of an appointment?
Do you charge
more for the session if my partner attends with me?
Do you charge
for phone calls?
Do you charge
for report writing?
If I am on
a prepaid plan and don't use all the sessions, can I get
a refund?
If I am on
a prepaid plan and don't use all the sessions, can I donate
the balance to a friend?
Can I
claim the fees I pay for counseling on my medical insurance?
Who benefits most from email counseling?
How does email counseling actually help?
Is email counseling confidential?
Is there legal support if something goes
wrong?
Why should I choose
Goslings?
Gosling International has created opportunities for living;
a one-stop centre to meet personal counseling,
relocation support, personal growth, executive coaching, and lifelong emotional
health needs. When you are in crisis or when you absolutely
need to fix your problems - Call Goslings for a prompt, professional,
and caring professional counseling consultation and
behavioral coaching service. Goslings has the experienced consultants
and resources to meet your needs. We are continually building our products and resources to become the leading emotional wealth resource around the world. Dr Mike and Karen Gosling are available
by phone and e-mail to answer your questions and address your
concerns. See our contact details here.
How do I contact Goslings?
Please lodge a new ticket at our support desk. 
We will be back in touch with you within 2 to 3 days.
How long do
I have to wait for an appointment and my account to be activated?
Counseling consultations are by appointment only. Usually
we can fit you in within 24 - 48 hours of receiving your telephone
or email enquiry and payment of our fees.
What are your counseling fees?
View our
consultation charges.
Are there any special counseling plans for high-volume clients?
Goslings offers Professional Counseling Consultation
Plans to meet your budget.
What are Goslings
account keeping fees?
There are no account keeping fees.
What types
of payment options are available?
We have several ways for you to transmit your
payments. Please review your options below.
- Online Credit Card Payment: Gosling International has linked up with WorldPay to provide online e-commerce credit card provider for Visa, Mastercard, and AMEX. To buy Gosling International services and products click here.
- EFTPOS: Electronic funds transfer is available for AMEX, Visa, MasterCard, or NETS cards at our office 21A Serangoon Garden Way, Singapore 556065.
- Direct Credit: TELEGRAPHIC TRANSFER : DBS Bank, 541 Orchard Road #02-01 Liat Towers, Singapore 238881. SWIFT Dest: DBSSSGSG. Account Name: Gosling International Pte Ltd, Account No. 065-900113-0.
- WorldAccess (via WorldPay): Please email us for User Name and Password then go to https://worldaccess.worldpay.com/wa/wa.
- Facsimile: You may request Gosling International services by faxing us your registration form at (65) 6281-0565. On receipt of your fax we will call or email you to arrange an appointment and process your payment.
- Cheques: This option is only available to clients who are residents of Singapore. We accept personal or company cheques or money orders. All cheques must be drawn in SGD$ at prices listed in our web site. Please make cheque payable to: Gosling International Pte Ltd. Mail to: Serangoon Garden PO Box 405, Singapore 915531.
Please use a currency converter. DO NOT SEND CASH IN THE MAIL. During the registration process you will be asked to print out and send your application or enrolment form. Your Gosling account will be activated within 24 hours of receipt of your cheque and registration form.
Is counseling confidential?
Gosling International is committed to protecting your privacy
and security of your personal data. All consultations will
be conducted in a professional manner where privacy and
confidentiality are assured. Please review our Professional
Statement.
How long should
I continue counseling?
Every case is different. Some people will
only need one or two sessions with the counselor.
Others may see a counselor on an ongoing basis. You need to discuss this with your counselor. Phone us on (65) 6281-5157.
Do you do home
visits?
Yes. There is an additional charge of S$180 for
a home visit in Singapore, over and above the counseling charge to cover
travelling time and transport costs to and from your home.
Can I pay for just one session
and then convert that to a prepaid consultation plan later
by paying more money later to make up the difference?
Generally, no. Once you have attended your first session,
established a rapport with your counselor, and learned
how Gosling International counselors can assist you, you will be in a good position
to choose whether you want to pay at our standard rate or
buy one of our prepaid emotional leadership consultation
plans. If you purchase a prepaid plan at your first session,
that session will be charged at the plan rate, otherwise
we will charge you at our standard rate.
If I pay for a prepaid
Consultation Plan A and later on decide I need more sessions,
can I then pay more to extend to a Plan B, for example?
No, once you have purchased a
prepaid plan, you cannot upgrade it to another plan.
Do you charge for cancellation
of an appointment?
No. The only time we charge is if you have a scheduled appointment
but Do Not Attend (DNA) at the agreed time. Goslings will
wait 15 minutes before attending to something else and you
agree to pay for a 15-minute consultation at the agreed
rate. PROVIDED ALWAYS that should there be good reason for
your non-attendance, and you advise Gosling International of your inability
to attend an appointment at least two hours before the agreed
time, no fee will be charged.
Do you charge
more for the session if my partner attends with me?
No. You pay for the counselor's time regardless of how
many attend the session. Sometimes four or five people may
attend a family session.
Do you charge for phone
calls?
Goslings' counselors will provide up to 10
minutes of telephone consultations free of charge as part
of our service to you. You agree to pay the full consultation
fee, including the initial 10 minutes, at the standard or
plan rate per hour pro rata for hours used or part thereof
for telephone consultations that exceed 10 minutes duration.
Do you charge for report
writing?
Gosling Internationwill only write reports for clients when ordered by the competent courts of Singapore to do so. Report writing is charged
for the time taken to write the report at our standard rate.
If I am on a prepaid plan and
don't use all the sessions, can I get a refund?
Yes. Where a refund of a prepaid Consultation Plan is requested,
consultations completed under any plan will be charged at
the standard rate per hour and the balance of the plan refunded
by Gosling International Pte Ltd cheque in Singapore $s
made payable ONLY to the name appearing on the NETS card or credit
card voucher and mailed to the last advised postal address. This is to protect your payment and to ensure there is no confusion with your credit card provider where a refund is requested.
If I am on a prepaid plan and
don't use all the sessions, can I donate
the balance to a friend?
Provided we have written authority from you, we allow your
friend to use the balance of your plan hours. The session
will be invoiced to your account and your friend's name will appear on the invoice.
Can I claim the fees I pay for
counseling on my medical insurance?
In many cases, yes. We have many clients whose claims have been paid by their insurnace companies. We sign your insurance forms as a mental heath professional. So submit your Gosling International invoice/receipt
with your claim form. Some insurance companies however,
won't pay unless your therapist is:
- On their approved list of practitioners.
- Not a registered psychologist.
So check with your insurance company prior to starting counseling with Goslings to see if they will accept claims for charges by our counselors.
Who benefits most from email counseling?
Email counseling benefits people who:
- want anonymity
- live at a distance from a
- do not have time to go to a face-to-face session
- do not want to be tied to a specific appointment time
- find it easier to prepare thoughts in written words rather than speaking
- can't sleep at night and need to communicate their thoughts to a counselor before settling down
How does email
counseling actually help?
Like face-to-face counseling, email counseling
provides an opportunity to be heard and understood without
judgement. A person can gain insights into his/her
individual situation through interactions with the counselor.
Often a relationship develops between an individual and
his/her counselor, whether by e-mail or chat room, and
a client feels safe to disclose additional troubling issues
that may be causing distress. This often leads to
increased self-awareness and the clients taking more control
of their lives.
Is email counseling confidential?
Goslings uses WorldPay as its electronic commerce Payment Service Provider
(PSP) to transmit your payment and credit card information.
Regular email correspondence on the Internet are generally
safe. As a guide, you may compromise your privacy
if
- someone gains unauthorised access to your computer
- you print out email counseling correspondence and someone finds and reads it
- you accidentally misdirect your email
- your email is intercepted by a computer hacker
Gosling International Pte Ltd cannot be held responsible for breaches of confidentiality by the client, or by unknown parties, such as, computer hackers, or by technical difficulties or loss of data caused by computer errors or server "crashes".
Is there legal support if something goes wrong?
Gosling International Pte Ltd is a company registered
under the Accounting & Corporate Regulatory Authority of Singapore (ACRA) (Company Registered No: 199906070D).
All counseling is conducted under the laws of Singapore
and all disputes come under the jurisdiction of the courts
of Singapore. Gosling International Pte Ltd carries professional indemnity insurance.
All minors, that is, a person under 21 years of age, must have parental or guardian consent to conduct counseling. By your acceptance of Gosling International's terms and conditions it is understood that you are not a minor or have parental or guardian consent to receive counseling.